Forest City Mechanical would like to thank you for hiring us to install your HVAC equipment. Would you please fill out this questionnaire to determine your satisfaction with the installation and equipment that you purchased from Forest City Mechanical.  We are very interested in your comments to help us achieve excellence in customer satisfaction. 

Customers Name

Let us know how you feel about the following:

Sales Representative

Explain your experience with the Sales Representative; was he courteous, knowledgeable, punctual, was he helpful in answering any questions about the equipment you were interested in purchasing.  Add any other comments.

Installation

Were the installers punctual? Yes No

Were the installers professional and courteous? Yes No

Were you satisfied with the installation? Yes No

Did the installers clean up after the job was completed? Yes No

Did the installers explain the operation of the equipment? Yes No

Any other comments

Product

Let us know if you are satisfied with the performance of the equipment you have purchased for your home. 

Are you satisfied with the warranty that comes with the equipment? Yes No

Was the warranty a major consideration when making this purchase? Yes No

Showroom

If you visited our Showroom, was the staff professional, knowledgeable and helpful in your decision in purchasing your equipment. Yes No

Would you recommend the showroom to a friend? Yes No

General Comments

Name
Email

Address

Would you recommend us to a friend or relative? Yes No

Thank you for responding to this questionnaire and if you recommend Forest City Mechanical to a friend or family member and it results in the purchase of a system from us, we would like to send you a $50 gift certificate to the Keg Restaurant.